Privacy Policy
Effective Date: January 2025
This Privacy Policy describes how smert.ai Limited ("we", "us", or "our"), a company registered in Hong Kong, collects, uses, and protects your personal information when you use our website and services.
1. Company Information
smert.ai Limited
Registered in Hong Kong
Headquarters: Tsim Sha Tsui, Hong Kong
Email: hello@smertai.com
Phone: +1 (650) 564-3040
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and job title when you fill out contact forms or request information.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms.
- Technical Data: Device information, operating system, and browser settings.
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide customer support
- To provide and improve our AI consulting and robotics services
- To send you relevant information about our services, with your consent
- To analyze website usage and improve user experience
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for specific purposes
- Contractual Necessity: When processing is necessary to fulfill a contract with you
- Legitimate Interests: For our business operations, provided these do not override your rights
- Legal Obligations: When required by applicable laws
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in operating our website and services
- Business Partners: Including our partner Huayan Robotics, for joint service delivery
- Legal Authorities: When required by law or to protect our legal rights
We do not sell your personal information to third parties.
6. International Data Transfers
As a global company with operations in Hong Kong, the European Union, United States, UAE, KSA, China, and APAC regions, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it will be securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us at hello@smertai.com.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You can request information about what personal data we collect, use, and disclose.
- Right to Delete: You can request deletion of your personal data, subject to certain exceptions.
- Right to Opt-Out of Sale: You can opt out of the sale or sharing of your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Correct: You can request correction of inaccurate personal data.
- Right to Limit Use: You can limit the use of sensitive personal information.
Do Not Sell or Share My Personal Information
We do not sell your personal information. However, some of our marketing activities may constitute "sharing" under CCPA. To opt out of any data sharing:
- Click "Reject Non-Essential" on our cookie consent banner
- Email us at hello@smertai.com with the subject "CCPA Opt-Out"
- Call us at +1 (650) 564-3040
We will respond to your request within 45 days as required by law.
Categories of Personal Information
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers (name, email, phone number, IP address)
- Commercial information (products/services purchased or considered)
- Internet activity (browsing history, interactions with our website)
- Professional or employment information (job title, company)
- Geolocation data (based on IP address)
12. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
- All rights listed in Section 9 above
- Right to Lodge a Complaint: You may lodge a complaint with your local data protection authority
- Right to Restrict Processing: You can request that we limit how we use your data
We process your data based on consent, contract performance, or legitimate interests. You may withdraw consent at any time by contacting us or using the cookie banner.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
14. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy or our data practices, or to exercise your privacy rights, please contact us:
smert.ai Limited
Email: hello@smertai.com
Phone: +1 (650) 564-3040
Address: Tsim Sha Tsui, Hong Kong
17. Governing Law
This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.