Klarna
~1,200 SaaS systems shut down
Klarna reported consolidating fragmented data and retiring Salesforce among many SaaS tools. Its CEO cautioned that this unusual path is not right for every company.
TechCrunch
Software 3.0 · AI native
One intelligent system for your whole company.
We design and build custom AI software around how your company actually works—connecting management, sales, finance, operations, service, documents and knowledge without per-seat pricing or a mandatory monthly software subscription.
Own the operating layer
Stop adapting your company to rented software.
Your workflows, approvals, data and AI agents belong in one governed system designed for your business—not scattered across disconnected subscriptions.
01
One implementation price
Scope, migration and delivery are agreed for your custom build.
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No per-seat fees
Your team can grow without a tax on every new user.
∞
Built around you
Hosting, model usage, future changes and optional support are quoted separately only when needed.
One company brain
Consolidate the work, not just the screens.
A role-aware operating system can connect the functions that normally live in separate products.
Management
Live decisions, approvals, forecasts and company-wide priorities.
Sales & service
Leads, customer history, proposals, follow-up and support in one context.
Operations
Workflows, inventory, projects, exceptions and automated actions.
Finance & documents
Invoices, expenses, reporting, contracts and controlled records.
AI agents & knowledge
Purpose-built assistants grounded in your permissions and company knowledge.
Computer vision
Visual inspection, detection and operational intelligence where cameras add value.
Phased, not reckless
Modernize without a big-bang replacement.
We preserve what works, prove each workflow and move controlled volumes only after validation.
- 01
Discover
Map high-cost systems, critical workflows, data, risk and measurable outcomes.
- 02
Design
Define the operating model, roles, controls, integrations and migration sequence.
- 03
Build
Deliver the highest-value workflows first and connect necessary legacy systems.
- 04
Validate
Run security, accuracy and operational checks against current processes.
- 05
Handover
Train teams, document ownership and provide optional ongoing support.
Independent market evidence
The shift from rented software to owned AI systems
These are independently reported examples, not SMERT clients. Results are specific to each company and are not promises of savings.
Curative
US$600K annual contract cancelled
Curative reported replacing its Salesforce CRM with an internal system, while acknowledging that maintenance, security and healthcare compliance still demand strong engineering.
Business InsiderGreenleaf Management
About US$100K annual savings reported
The 55-person property group reportedly replaced Salesforce and later exited Entrata and Yardi contracts using custom applications.
PYMNTS / The InformationAtonom
US$40K → US$1.2K annual CRM cost
Atonom reports running a custom CRM built around its team’s actual workflow instead of paying for unused enterprise complexity.
Lovable customer storySaaStr
20+ agents, one system of record
SaaStr kept Salesforce underneath but moved people and agents to a headless AI operating layer—consolidation without a risky full replacement.
Salesforce customer storyWe found no equally credible public case of a complete Oracle replacement. SMERT assesses Oracle workflows for phased wrapping, modernization, consolidation or selective replacement—never an unsupported big-bang claim.
Cybersecurity stays inside the transformation.
Security architecture, access control, testing, monitoring, governance and incident readiness are consulting disciplines—not a separate online suite.
Replace, wrap or consolidate—based on evidence.
The right architecture may replace a subscription, keep a trusted system of record, or put a simpler AI layer over it.
- No invented savings or forced platform migration
- Role-based access and auditability from the design stage
- Human review for consequential actions
Hong Kong · Global delivery
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